Deming's 5 Deadly Diseases

MANAGEMENT'S 5 DEADLY DISEASES

1. Lack of constancy of purpose

  • No planning for the future
  • Lack of long-term definition and goals

2. Emphasis on short term profits

  • Worshiping quarterly dividend
  • Sacrificing long-term growth of the company

3. Annual rating of performance

  • Arbitrary and unjust system
  • Demoralizing to employees
  • Nourishes short-term performance
  • Annihilates team work, encourages fear

4. Mobility of management

  • No roots in the company
  • No knowledge of the company
  • No understanding of its problems

5. Use of visible figures only

  • No use of figures that are unknown and unknowable
  • Encouraged by business schools